Shipping policy
Shipping Policy
At New Dawn Perfumes, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below.
1. Order Processing Time
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Orders are processed within 1–2 business days after successful payment or order confirmation (for Cash on Delivery).
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping & Delivery Timeline
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Estimated delivery time is 3–7 business days, depending on your location and courier partner availability.
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Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.
3. Shipping Charges
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Shipping charges (if applicable) will be clearly mentioned at checkout before order confirmation.
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Any additional charges for remote locations will be communicated in advance.
4. Delivery Information
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Customers are responsible for providing accurate and complete shipping details.
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New Dawn Perfumes is not responsible for delivery delays or failed deliveries due to incorrect address or contact information.
5. Damaged or Broken Items
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If you receive a product that is damaged or broken, please contact us within 48 hours of delivery.
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Clear photos or videos of the damaged product and packaging are required to process a replacement.
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Replacement requests must be raised within 7 days of delivery.
6. Undelivered or Returned Shipments
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Orders returned due to incorrect address, refusal to accept delivery, or unavailability of the customer may not be eligible for reshipment.
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Additional shipping charges may apply for re-delivery.
7. International Shipping
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Currently, we ship only within India.
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International shipping is not available at this time.
8. Policy Updates
New Dawn Perfumes reserves the right to update or modify this Shipping Policy at any time without prior notice.
9. Contact Information
For any shipping-related queries, please contact us:
📧 Email: support@newdawnperfumes.com
📞 Phone/WhatsApp: +91 84488 55294