FREQUENTLY ASKED QUESTIONS

We currently offer two signature fragrances: Elixir and Velar. Elixir is a captivating fragrance designed for unforgettable moments, while Velar is crafted for all-day dominance with a bold yet refined presence. Both perfumes embody our commitment to authenticity, artistry, and allure.

Absolutely! With every drop, we promise authenticity, artistry, and allure. Our perfumes are 100% original, crafted with premium ingredients and genuine passion for fragrance excellence. We never compromise on quality.

Our perfumes are designed for exceptional longevity with a proven 12+ Hours lasting time. Velar, in particular, is formulated for all-day wear, providing lasting fragrance from morning to night. Elixir offers long-lasting performance for those special occasions. The exact duration can vary based on skin type, application, and environmental factors.

Each fragrance has its unique composition. For detailed note breakdowns and scent profiles of Elixir and Velar, please visit the individual product pages on our website. Our fragrances are carefully crafted to deliver a sophisticated and memorable olfactory experience.

While our fragrances are designed with specific characteristics in mind, we believe scent is personal and transcends gender. Both Elixir and Velar can be worn by anyone who connects with their unique profiles. We encourage you to choose based on your personal preference and the experience you want to create.

Simply browse our collection at newdawnperfumes.com, select your desired fragrance, click "Add to Cart," and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. Our checkout is powered by secure payment gateways to ensure your transaction is safe and protected.

Yes! We use industry-standard SSL encryption and partner with trusted payment processors to ensure your financial information is completely secure. We never store your complete card details on our servers.

Yes, we offer Cash on Delivery for select locations across India. COD availability will be shown at checkout based on your delivery pincode. Please note that COD orders may have a small handling fee.

We currently ship across India. We're working on expanding our delivery network to serve more locations. Enter your pincode at checkout to confirm delivery availability to your area.

Standard delivery typically takes 5-7 business days for most locations across India. Metro cities may receive orders within 3-5 business days. You'll receive tracking information once your order ships so you can monitor its progress.

Shipping charges are calculated based on your location and order value. We offer FREE SHIPPING on orders above a certain amount. Exact shipping costs will be displayed at checkout before you complete your purchase.

Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can use this to track your package in real-time through our courier partner's website.

We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. Due to the nature of fragrances and hygiene considerations, we cannot accept returns on opened or used products unless there's a manufacturing defect.

Contact our customer support team via WhatsApp, email, or phone within 7 days of receiving your order. Provide your order number and reason for return. Our team will guide you through the return process and arrange pickup if eligible.

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The refund will be credited to your original payment method. Bank processing times may vary.

We take great care in packaging, but if your perfume arrives damaged or defective, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you. Your satisfaction is our priority.

Apply perfume to pulse points such as wrists, neck, behind ears, and inner elbows. These areas generate heat, which helps diffuse the fragrance. For best longevity, apply to moisturized skin and avoid rubbing after application. Spray from 6-8 inches away.

Store your perfume in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use. Avoid storing in bathrooms where humidity and temperature fluctuate. Proper storage helps maintain the fragrance's quality and longevity.

When stored properly, unopened perfumes can last 3-5 years or longer. Once opened, we recommend using within 2-3 years for optimal fragrance quality. Always check for changes in color, scent, or consistency as indicators of aging.

While each of our fragrances is designed to stand alone, you can experiment with layering if you wish to create a unique signature scent. Start with lighter applications and test the combination on your skin before committing to a full application.

You can reach us via WhatsApp at +91 8448 55294, email us at support@newdawnperfumes.com, or call us directly. We typically respond within 24 hours. Visit our Contact Us page for more options.

Our customer support team is available Monday to Saturday, 10 AM to 7 PM IST. We respond to WhatsApp and email inquiries throughout the day and aim to reply within 24 hours, even on Sundays.

We are currently an online-exclusive brand, which allows us to offer premium fragrances at competitive prices. This also ensures you can shop from the comfort of your home with doorstep delivery across India.

Currently, we don't offer sample sizes, but we stand behind our products with our return policy. Read our detailed product descriptions and customer reviews to help you choose the perfect fragrance. Contact us if you need personalized recommendations!